The Washington Post’s Spencer Hsu reports that “Five of eight top Federal Emergency Management Agency officials came to their posts with virtually no experience in handling disasters and now lead an agency whose ranks of seasoned crisis managers have thinned dramatically since the Sept. 11, 2001.” The Post continues, “Patronage appointments to the crisis-response agency are nothing new to Washington administrations. But inexperience in FEMA’s top ranks is emerging as a key concern of local, state and federal leaders as investigators begin to sift through what the government has admitted was a bungled response to Hurricane Katrina.”
Before this report becomes another dividing line between ‘Bush bashers’ and ‘Bush defenders’, we need to take a close look at what kind of leadership is necessary to run an emergency agency and whether political patronage has a place in such agencies. My answer is that both experienced emergency responders and political appointees are necessary, but ideally, those top leaders should be both.
First question: does emergency response require ‘different’ leadership skills than, say, leadership of other departments such as USDA, HUD, EPA, etc.? I argue yes. A large component of effective leadership (some may say all) is making good decisions. A lot of decision making at agencies occurs in the framework of formal processes: identify the problem, gather information, allow for public comment, explore options, make decision, etc. Obviously the process is not perfect, linear or surgical as some who read this will be quick to note. My point, however, is that there tends to be an unfolding of the decision process that is radically different from the decision making process, hence leadership, required in emergency and emergency response situations, particularly on a temporal scale. Decision making process become truncated, intelligence may be incomplete, and multiple problems demand solutions almost simultaneously. The importance of situational leadership (well articulate by Hershey) and the leaders’ ability to make decisions given the requirements of the particular emergency context cannot be overstated. Effective leadership in ‘crisis’ situations often requires years of training and experience to hone those qualities that separate capable leaders from those who are out of their league.
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